pivpp Privacy Policy
At pivpp, your privacy matters. This Privacy Policy explains in plain, formal terms exactly what personal data we collect, why we collect it, how we use and protect it, and what rights you hold as a Bangladesh-based player on our platform.
How pivpp Handles Your Data
These six principles underpin every data decision we make. They are not marketing copy — they are the operational commitments that shape how pivpp's systems and teams work with your personal information.
We collect your data only for specific, clearly defined purposes — such as account verification, payment processing, and fraud prevention. Your data is never used for unrelated purposes without your explicit consent.
All personal and financial data transmitted between your device and pivpp's servers is protected by 256-bit SSL encryption. Our internal systems enforce strict access controls so only authorised personnel can access player records.
We tell you exactly what data we collect, why we collect it, and with whom we share it. There are no hidden data practices at pivpp. This Policy is the single authoritative document for all privacy matters.
We only collect the minimum data required to operate our services and fulfil our legal obligations. If a piece of information is not necessary for a defined purpose, we do not collect it.
You have the right to access, correct, or request deletion of your personal data held by pivpp. You may also withdraw consent for marketing communications at any time. Contact our support team to exercise any of these rights.
pivpp does not sell, rent, or trade your personal data to third parties for commercial purposes. Data is shared only with trusted service providers under strict contractual obligations and only to the extent necessary for our operations.
1 Introduction
pivpp ("we", "us", "our") operates the online betting and casino platform accessible at pivpp.io. We are committed to protecting the privacy and personal data of every individual who visits, registers on, or interacts with our platform. This Privacy Policy sets out, in clear and formal terms, how pivpp collects, processes, stores, shares, and protects personal data in connection with the delivery of our services to players in Bangladesh and other eligible jurisdictions.
This Privacy Policy applies to all personal data collected through the pivpp website, any mobile-optimised interface, customer support channels (including live chat), and any other touchpoint where you interact with pivpp. By creating an account, making a deposit, or continuing to use the pivpp platform after the effective date of this Policy, you acknowledge that you have read, understood, and accepted the practices described herein.
This Policy should be read alongside the pivpp Terms & Conditions and Responsible Gaming Policy, both of which are available on this website. Where this Policy conflicts with any other document, this Privacy Policy shall govern with respect to data protection matters.
2 Personal Data We Collect
pivpp collects two broad categories of personal data: information you provide to us directly, and information collected automatically through your use of the platform. The following table summarises the specific data types in each category.
| Category | Data Types Collected |
|---|---|
| Identity Data | Full legal name, date of birth, national ID or passport number (for KYC verification), username, profile photo (where uploaded). |
| Contact Data | Email address, mobile phone number, residential address (city, district, and postal code within Bangladesh). |
| Financial Data | Payment method identifiers (e.g., bKash or Nagad mobile number, bank account reference), transaction amounts, deposit and withdrawal history. Full payment credentials are processed by our payment partners and are not stored by pivpp. |
| Account Activity Data | Login timestamps, session durations, bets placed, games accessed, wagering history, bonus usage, responsible gaming tool settings (deposit limits, self-exclusion status). |
| Technical Data | IP address, device type, operating system, browser type and version, screen resolution, referring URL, and other standard web analytics data points. |
| Communications Data | Content of messages sent to pivpp via live chat or email, including support enquiries, dispute correspondence, and KYC submissions. |
| Preference Data | Preferred language (English), preferred payment method, opted-in marketing categories, and any platform preference settings you configure. |
We do not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data for identification purposes, or health information. If any such data is shared with us inadvertently, we will delete it promptly upon discovery.
3 How We Collect Your Data
3.1 Directly From You
The majority of personal data pivpp holds is provided directly by you during the registration process, KYC verification, deposit and withdrawal requests, support interactions, and when you update your account profile. This data is submitted voluntarily by you in order to access specific platform features or services.
3.2 Automatically Through Platform Use
When you access and navigate the pivpp platform, certain technical and behavioural data is collected automatically. This includes the use of cookies and similar technologies (described in detail in Section 6), server log files, and our internal analytics infrastructure. This data helps us operate the platform securely, diagnose technical issues, and understand how players engage with our content.
3.3 From Third Parties
pivpp may receive personal data about you from third parties in the following limited circumstances:
- Payment Processors: Confirmation data from bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other payment partners to verify successful transactions.
- Identity Verification Partners: Results from third-party KYC service providers used to authenticate your identity and age in accordance with our player protection obligations.
- Fraud Prevention Services: Risk signals or flagged data from anti-fraud and AML (anti-money-laundering) screening services that pivpp subscribes to in order to protect the integrity of the platform.
- Game Providers: Technical session data from certified game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe, for the purpose of bet settlement, dispute resolution, and game fairness verification.
4 Legal Basis for Processing
pivpp processes your personal data on one or more of the following legal bases, depending on the specific processing activity:
- Contractual Necessity: Processing required to perform the contract between you and pivpp — including account management, bet settlement, payment processing, and customer support.
- Legal Obligation: Processing required to comply with applicable legal and regulatory obligations, including KYC/AML requirements, age verification, and fraud prevention reporting duties.
- Legitimate Interests: Processing that is necessary for pivpp's legitimate business interests, provided such interests are not overridden by your own rights and interests. This includes platform security monitoring, fraud detection, internal analytics, and service improvement.
- Consent: Processing based on your freely given, specific, informed, and unambiguous consent — principally for marketing communications. You may withdraw this consent at any time without affecting the lawfulness of prior processing.
5 How We Use Your Personal Data
pivpp uses the personal data it collects for the following defined purposes:
- Account Creation and Management: To register your player account, authenticate your identity at login, maintain your account profile, and manage responsible gaming tool settings.
- Service Delivery: To process bets and casino game sessions, settle winnings, handle deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment methods, and provide all core platform functionality.
- Identity and Age Verification (KYC): To confirm that you are at least 21 years of age and to verify your identity in accordance with our player protection obligations. pivpp strictly enforces the 21+ age requirement.
- Customer Support: To respond to your enquiries via live chat or email ([email protected]), resolve disputes, and manage any complaints you raise regarding bets, payments, or account matters.
- Security and Fraud Prevention: To detect, investigate, and prevent fraudulent activity, money laundering, multiple account creation, bonus abuse, and any other conduct that violates our Terms & Conditions or applicable law.
- Platform Improvement: To analyse aggregated usage data and identify opportunities to improve the platform's performance, user experience, and game catalogue for players in Bangladesh.
- Regulatory Compliance: To comply with applicable legal and regulatory obligations, including responding to lawful requests from competent authorities.
- Marketing Communications: To send you promotional offers, bonus notifications, and platform updates where you have opted in to receive such communications. You may opt out at any time.
- Responsible Gaming: To monitor account activity for indicators of problem gambling and, where appropriate, to proactively contact you regarding responsible gaming tools or to enforce limits you have set.
6 Cookies & Tracking Technologies
6.1 What Are Cookies
Cookies are small text files placed on your device by websites you visit. pivpp uses cookies and similar technologies (such as web beacons and local storage) to operate the platform, remember your preferences, and understand how you interact with our services.
6.2 Types of Cookies We Use
- Strictly Necessary Cookies: Essential for the platform to function. These include session authentication tokens, security cookies, and load-balancing cookies. These cannot be disabled without breaking core platform functionality.
- Functional Cookies: Remember your preferences such as preferred language (English), remembered username (not password), and responsible gaming settings you have configured.
- Analytics Cookies: Collect anonymised data about how players navigate the platform — which pages are visited most, how long sessions last, and which features are used. This data helps us improve the pivpp experience for Bangladesh players.
- Marketing Cookies: Used only where you have consented to receiving personalised promotional content. These cookies help pivpp serve relevant bonus and promotion information based on your platform activity.
6.3 Managing Cookies
You can control and manage cookies through your browser settings. Most modern browsers allow you to view, block, or delete cookies. Please note that disabling strictly necessary cookies may prevent you from accessing certain areas of the pivpp platform. For detailed guidance on managing cookies, consult your browser's help documentation.
7 Data Sharing & Disclosure
pivpp does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to contractual data protection obligations:
- Payment Processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard — to process your deposit and withdrawal transactions.
- Identity Verification Providers: Third-party KYC service providers engaged to verify your identity and age as part of our mandatory player protection programme.
- Game Providers: Certified game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe — for the technical operation of their game titles on the pivpp platform and for game fairness auditing purposes.
- Fraud Prevention and AML Services: Specialist compliance service providers engaged to screen transactions and account activity against fraud and money-laundering risk indicators.
- IT and Hosting Providers: Cloud infrastructure and managed hosting providers that underpin the pivpp platform's technical operation. These providers process data on pivpp's behalf under strict data processing agreements.
- Legal and Regulatory Authorities: Competent governmental or regulatory bodies where pivpp is required by law to disclose information, including law enforcement agencies in the context of a lawful investigation.
- Professional Advisers: Legal counsel, auditors, and compliance consultants bound by professional confidentiality obligations, where necessary for pivpp's legal and operational requirements.
Any third party receiving personal data from pivpp is required to process that data only for the purpose for which it was shared, to maintain appropriate security measures, and to comply with applicable data protection obligations.
8 Data Retention
pivpp retains personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory obligations, and to resolve disputes or enforce our agreements. The following general retention periods apply:
- Active Account Data: Retained for the duration of your account being active on the pivpp platform.
- Closed Account Data: Following account closure, pivpp retains identity, financial, and transaction records for a minimum period required under applicable AML and record-keeping regulations. This is typically a minimum of five years from the date of account closure.
- KYC Documentation: Retained for the legally required period following account closure or the end of the business relationship, in accordance with applicable financial crime prevention obligations.
- Support Communications: Retained for up to three years following resolution of the relevant enquiry or dispute, unless longer retention is required for legal reasons.
- Marketing Consent Records: Retained for the duration of your consent being active, plus a reasonable period following withdrawal of consent to demonstrate compliance with your opt-out request.
- Analytics Data: Anonymised and aggregated analytics data may be retained indefinitely as it cannot reasonably be used to identify individual players.
When personal data is no longer required for its defined purpose and no legal obligation requires its retention, pivpp will securely delete or anonymise it.
9 Data Security
pivpp implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
- 256-bit SSL/TLS Encryption: All data transmitted between your device and pivpp's servers is encrypted in transit using industry-standard SSL/TLS protocols.
- Encryption at Rest: Sensitive personal and financial data stored in pivpp's databases is encrypted at rest using strong encryption algorithms.
- Access Controls: Access to personal data within pivpp's internal systems is restricted on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations and security training.
- Infrastructure Security: pivpp's platform is hosted on secure, regularly audited infrastructure. Firewalls, intrusion detection systems, and regular vulnerability assessments are employed to maintain platform integrity.
- Incident Response: pivpp maintains a documented data breach response plan. In the event of a data breach affecting your personal data, we will notify affected individuals and relevant authorities as required by applicable law.
10 Your Data Rights
As a data subject whose personal data is processed by pivpp, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact the pivpp support team via live chat at pivpp.io or by written communication to [email protected] (plain text — not a clickable link). pivpp will respond to all valid rights requests within a reasonable timeframe.
- Right of Access: You have the right to request a copy of the personal data pivpp holds about you, together with information about how it is being used.
- Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data held about you. Some corrections can be made directly via your account settings.
- Right to Erasure ("Right to Be Forgotten"): In certain circumstances, you have the right to request deletion of your personal data. This right is subject to pivpp's legal obligations to retain certain data — for example, AML record-keeping requirements may override a deletion request for financial transaction records.
- Right to Restriction of Processing: You may request that pivpp restricts its processing of your personal data in certain defined circumstances, such as where you contest the accuracy of the data or where processing is unlawful but you prefer restriction to deletion.
- Right to Data Portability: Where processing is based on your consent or on a contract, you have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format.
- Right to Object: You have the right to object to processing of your personal data where pivpp relies on legitimate interests as the legal basis. You also have an absolute right to object to the use of your personal data for direct marketing purposes, which pivpp will honour immediately upon receipt of such a request.
- Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.
pivpp will not charge a fee for responding to rights requests unless a request is manifestly unfounded or excessive. We reserve the right to verify your identity before fulfilling any rights request to protect against fraudulent claims.
11 Children, Minors & Age Restrictions
The pivpp platform is strictly restricted to individuals who are 21 years of age or older. pivpp does not knowingly collect personal data from persons under the age of 21. The collection and processing of personal data from minors is strictly prohibited and contrary to our core player protection commitments.
If pivpp becomes aware that personal data has been collected from an individual under the age of 21 — whether discovered through KYC verification, a third-party report, or any other means — the following actions will be taken immediately: the account will be suspended, all personal data associated with the account will be deleted from our active systems as soon as legally permissible, any deposits will be returned to the payment source, and any winnings generated will be forfeited.
Parents, guardians, and other responsible adults are encouraged to make use of parental control software and tools to prevent minors from accessing online gambling platforms. If you believe a minor may have registered on the pivpp platform, please contact our support team immediately via live chat so we can investigate and act promptly.
12 Marketing Communications
12.1 Opt-In Basis
pivpp sends marketing and promotional communications — including bonus offers, seasonal promotions (such as Eid, Pohela Boishakh, and BPL season offers), and platform news — only to players who have opted in to receive such communications. Marketing consent is obtained separately from the acceptance of these Terms, and it is entirely optional.
12.2 Opting Out
You may withdraw your marketing consent and opt out of all promotional communications at any time by: (a) adjusting your communication preferences in your pivpp account settings; or (b) contacting the pivpp support team via live chat and requesting removal from all marketing lists. Following a valid opt-out request, pivpp will cease sending marketing communications within a reasonable operational timeframe. Please note that opting out of marketing does not affect service communications necessary for your account, such as deposit confirmations, withdrawal notifications, or security alerts.
12.3 No Third-Party Marketing
pivpp does not share your contact details with third parties for the purpose of those third parties sending you marketing communications on their own behalf. Your data is used solely for pivpp's own marketing activities where you have consented.
13 Third-Party Links
The pivpp platform may, from time to time, reference third-party service providers (such as payment partners bKash, Nagad, or Rocket) by name in its content. This Privacy Policy applies only to data processed by pivpp directly and does not extend to the privacy practices of any third party. pivpp is not responsible for the privacy policies or data practices of any external service provider, payment processor, or game studio. We encourage you to review the privacy policies of any third-party services you interact with independently of the pivpp platform.
14 Changes to This Privacy Policy
pivpp reserves the right to update or amend this Privacy Policy at any time in order to reflect changes in our data processing practices, legal obligations, or platform features. When material changes are made, pivpp will notify registered players via the email address on their account and will post a prominent notice on the platform prior to the revised Policy taking effect.
The "Last Updated" date at the top of this Policy will be revised each time the Policy is amended. We encourage you to review this Privacy Policy periodically to stay informed about how pivpp is protecting your personal data. Continued use of the pivpp platform after the effective date of any revised Policy constitutes your acceptance of the changes.
15 Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way pivpp handles your personal data, please contact our support team. We take all privacy enquiries seriously and commit to responding promptly and transparently.
Support channel: Live chat available 24/7 on the pivpp platform at pivpp.io, staffed in English on Bangladesh Standard Time (BST, UTC+6).
Email for written privacy enquiries (plain text — not a clickable link):
When submitting a privacy-related enquiry or a data rights request by email, please include your registered account username, a description of your request, and any relevant reference numbers. pivpp aims to acknowledge all written privacy requests within 2 business days (BST) and to resolve them within 30 calendar days.
Your Privacy Is Protected. Now Play with Confidence.
Now that you understand how pivpp handles your data, explore our full range of cricket betting, live casino games, and slots — all secured with SSL encryption and available in Bangladeshi Taka (৳).